Centred Spaces (“we”, “us”, “our”) respects your privacy. This policy explains what personal information we collect, why we collect it, how we look after it and how you can contact us about it. We aim to handle personal information in line with the Australian Privacy Principles in the Privacy Act 1988 (Cth).

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What we collect

We only collect what we need to respond to you and provide our services. This may include:

• your name, email address, mobile number and suburb

• details about your home or workplace, such as the type of space, number of rooms, access notes, photos you choose to send and the help you are looking for

• whether your service will be funded through the NDIS, if you choose to tell us

• booking, service and payment records (we do not see or store your full card details; payments are handled by our payment providers)

• gift voucher details, including the buyer’s details and the recipient’s name, email and any message

• if you join the Centred Spaces App waitlist, your name and email

• basic website usage information collected through cookies and analytics, such as pages visited and device type

Our quote form asks whether your service will be funded through the NDIS. Answering is optional, and we only use your answer to prepare your quote and invoice correctly. We do not ask for health or disability details through our website. If you choose to share something personal with us, such as a health need that affects how we clean, we will only use it to look after you and your space.

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How we collect it

Mostly directly from you, when you fill in our quote form, email or call us, book a service, buy a gift voucher or join the app waitlist. If someone buys you a gift voucher, they give us your name and email so we can send it to you.

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Why we use it

• to respond to enquiries and prepare quotes

• to book, provide and follow up on our services

• to process payments and keep accounting and tax records

• to send and redeem gift vouchers

• to keep our team and clients safe, including access instructions for your home or workplace

• to improve our website and services

• to send you updates or offers, only if you have agreed. You can unsubscribe at any time.

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How we handle enquiries

We use some AI assisted tools to help us sort and respond to website enquiries quickly. A real person from our team always reviews enquiries and replies before anything is confirmed with you.

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Who we share it with

We never sell your personal information. We only share it when needed to run our business, with:

• our team members who are providing your service

• trusted service providers who help us run the business, such as our website and booking platform (Wix), email, accounting software, payment providers and our internal workspace tools

• our bookkeeper and professional advisers

• anyone we are required to share it with by law

Some of these providers may store information outside Australia. We choose providers that take privacy and security seriously.

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Keeping it safe

We store information in secure, password protected systems and limit access to the people who need it. Access details for your home or workplace, such as key or alarm instructions, are only shared with the team members visiting you. We keep information only as long as we need it, or as long as the law requires, and then delete or de identify it.

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Cookies and analytics

Our website uses cookies and analytics tools to understand how people use the site and to make it work properly. You can change your browser settings to block or delete cookies, although some parts of the site may not work as well.

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Accessing or correcting your information

You can ask to see or correct the personal information we hold about you at any time. Just email us and we will respond within a reasonable time, usually within 30 days.

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Concerns and complaints

If you have a concern about how we have handled your information, please email us first so we can make it right. If you are not happy with our response, you can contact the Office of the Australian Information Commissioner at oaic.gov.au.

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Contact us

Centred Spaces, Brisbane, Queensland. Email hello@centredspaces.com.au or call 0480 164 178.

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We may update this policy from time to time. The latest version will always be on our website. Last updated: 2 November 2026.